… of customers’ perceived service quality, trust, and customer satisfaction on customer
loyalty. To … to analyze the data collected from 304 customers of a major private tele-communication …

… Background: Service quality, customer satisfaction and customer loyalty … service quality and
customer satisfaction as well as the correlation between service quality and customer loyalty. …

… This article is structured as follows: Section ‘Literature and hypotheses’ discusses a
literature review on retail service quality, product quality and customer loyalty, as well as the …

… the impact of service quality dimensions on customer loyalty, on … service quality is positively
associated with customer loyalty, … of service quality, the most significant predictor of customer …

… this study is the relationships among service quality, customer satisfaction, and customer
loyalty. The results confirmed that customers' decisions to remain loyal depend directly on their …

… service quality had a positive influence on customer loyalty. Service quality was a precursor
to customer loyalty… the relationship between service quality and customer loyalty was small (…

… Yet despite the obvious importance of customer loyalty to all businesses, and in particular to
… impact of service quality, satisfaction and trust on customer loyalty to the service provider by …

… customer loyalty. This research developed a linkage between service quality, customer
satisfaction and customer loyalty … effects of service quality on customer loyalty through customer …

… Abstract This study develops and empirically tests the interrelationships between service
quality, customer satisfaction, and customer loyalty in a retail banking context. Increasingly …

… of customer satisfaction and customer loyalty. The … service quality on customer satisfaction
and customer loyalty; (2) to examine the relationship between customer satisfaction and loyalty…