… Abstract: The Main purpose of this study is to show the role of service quality, customer
satisfaction and corporate image on customer loyalty. The research population is bank customers …

… positively impact on e-loyalty (Floh & Treiblmaier, 2006). While e-service quality dimensions
are occasionally considered to be causing e-loyalty directly, satisfaction is conceptualized …

… service quality, customer satisfaction and customer loyalty in Malaysia … customer satisfaction
have significant and positive partial mediating effect on service quality and customer loyalty …

… impact of service quality and customer satisfaction on customer loyalty of the laundry service
industry … a significant positive effect of service quality toward customer satisfaction; and both …

… a relationship between service quality, customer satisfaction and customer loyalty. This …
customer loyalty, customer satisfaction and service quality. First, it explores the concept of …

… relationship between service quality and customer loyalty. … service quality and trust is
stronger than service quality and … and customer loyalty is stronger than trust and customer loyalty…

… with their customers. This paper presents the changing focus of service quality from a mere
… The thesis here argues that service loyalty precedes customer loyalty. This paper outlines …

… Service quality had indirect effects on customer loyalty through customer satisfaction. Further
… direct effects of service quality on customer loyalty; (2) service quality had direct effects on …

… of service quality-relationship quality-customer loyalty by introducing service fairness – a
distinct service … the impact of service fairness on relationship quality as a complementary to …

… that perceived service quality mainly affects customer loyalty through customer satisfaction.
the … ) those who believed that service quality has positive effect on customer loyalty thorough …