Initialising customer-orientated digital transformation in enterprises

T Von Leipzig, M Gamp, D Manz, K Schöttle… - Procedia …, 2017 - Elsevier
customer orientation has been found to be the most consistent driver for both customer
McAfee, “The digital advantage: How digital leaders outperform their pears in every industry,…

Linking social media usage and SME's sustainable performance: The role of digital leadership and innovation capabilities

PS Borah, S Iqbal, S Akhtar - Technology in Society, 2022 - Elsevier
… , customer queries, marketing activities, problem-solving, and decision making [23]. The
relationship of digital leadership … a moderation mechanism of digital leadership. This study seeks …

Digital leadership in the economies of the G20 countries: A secondary research

A Cahyadi, R Magda - Economies, 2021 - mdpi.com
… Today’s economic leaders must be in line with the global mindset in supporting a culture of
… investigate the digital leadership capabilities of the G20 countries in terms of digital readiness…

When does customer-oriented leadership pay off? An investigation of Frontstage and backstage service teams

D Herhausen, LM De Luca, GN Miceli… - Journal of Service …, 2017 - journals.sagepub.com
… Our study answers the question whether it pays off for backstage teams to be customer
oriented. We find that highly customer-oriented backstage teams perform better and are more …

Sustainability and organizational performance in South Korea: The effect of digital leadership on digital culture and employees' digital capabilities

J Shin, MA Mollah, J Choi - Sustainability, 2023 - mdpi.com
… We used the following sample item regarding digital leadership: “A digital leader raises
awareness of the organization’s employees about the risks of information technologies”. We …

Measuring the human dimensions of digital leadership for successful digital transformation

H Abbu, P Mugge, G Gudergan… - Research …, 2022 - Taylor & Francis
… a Digital Leadership Scale with 15 dimensions. Our scale focuses on successful leadership
in digital … Our aim is to develop a Digital Leadership Scale, a practical tool to assess digital

The impact of transformative digital leadership on organizational innovation: a case study of successful digital transformation

Y Yansen, Z Yujie - … of Advanced Research in Technology and …, 2023 - myjms.mohe.gov.my
… This research paper delves into the impact of transformative digital leadershipdigital
transformation journey. The primary focus of the investigation is to understand how digital leaders

[PDF][PDF] Examining the Impact of Customer Orientation and Digital Adoption on Organizational Resilience in Indonesia's Banking Sector

BM Juliana - Journal of System and Management Sciences, 2024 - aasmr.org
… Consequently, leaders of banks may find it difficult to plan … based on customer orientation
and digital adoption capabilities. … capabilities such as customer orientation and digital adoption. …

More self-organization, more control—or even both? Inverse transparency as a digital leadership concept

M Gierlich-Joas, T Hess, R Neuburger - Business Research, 2020 - Springer
… on transparency and leadership. We … of digital innovation, which we introduce as digital
leadership innovation. Thus, we enhance current research on leadership approaches and digital

[PDF][PDF] The role of digital orientation, digital capability and digital innovation on the relationship of environmental dynamism towards FMCG SME's performance

AP Karina, RD Astuti - Proceeding of …, 2022 - download.garuda.kemdikbud.go.id
… Innovation activities have become the basis for a new digitaldigital orientation and
digital capabilities in building digital … through digital orientation, digital capability, and digital