… of Digital Tools: A qualitative study on how digitalization can be used as a strategic driver to enhance interfunctional coordination and improve customer orientation in …

M Krantz - 2023 - diva-portal.org
The study shows that there is a correlation between interfunctional coordination and a
successful go-to-market strategy. The study also presents which digital tools are best suited to …

Digital marketing and customer value-oriented business management in SMEs

BA Tucno-Chuqui, LL Ariste-Leon… - LACCEI, 2023 - proceedings.laccei.org
… marketing and customer-oriented business management will be discussed. The objective of
… how digital marketing influences business management oriented to customer value in SMEs…

[HTML][HTML] Digital entrepreneurship: The role of entrepreneurial orientation and digitalization for disruptive innovation

S Kraus, K Vonmetz, LB Orlandi, A Zardini… - … Forecasting and Social …, 2023 - Elsevier
… by leaders of … customer orientation with personalized offers, digital communication, and
sales channels. This allows them to constantly discover additional, previously unknown customer

Evaluating customer orientation in e-commerce: an organization focused technology assessment

S Zarrin, T Daim, T Gillpatrick, G Bolatan… - Technology Analysis & …, 2024 - Taylor & Francis
… of customer-centricity and 2) receive actionable recommendations aimed at enhancing
customer orientation and elevating their customer… from leadership support from customer-oriented

Building Organizational Resilience by developing Customers Orientation, Digital Adoption and Organizational Agility: An Empirical Study in The Indonesian Banking …

BM Juliana, H Prabowo, F Alamsjah, M Hamsal - Calitatea, 2023 - search.proquest.com
… This study offers recommendations to Indonesian banking leaderscustomer
orientation, digital adoption, and organizational agility. Banks also suggest to have customer-oriented

… a pathway to sustainable performance in manufacturing firms: The interplay between innovation capabilities, green process, product innovations and digital leadership

M Sarfraz, L Ivascu, MI Abdullah, I Ozturk, J Tariq - Sustainability, 2022 - mdpi.com
… role of digital leadership in sustainable … digital leadership in enhancing firms’ performance.
Accordingly, for the first time, the paper incorporates the moderating role of digital leadership

[HTML][HTML] Digital orientation: Conceptualization and operationalization of a new strategic orientation

B Kindermann, S Beutel, GG de Lomana… - European Management …, 2021 - Elsevier
digital orientation as a strategic orientation of firms that caters to changes induced by digital
… For instance, the Development Bank of Singapore changed its leadership culture and its …

Leadership in the digital age: emerging paradigms and challenges

SK Maheshwari, J Yadav - International Journal of Business …, 2020 - inderscienceonline.com
… on digital leadership will help practitioners better select and develop digital leaders within
their … Furthermore, digital leadership is a new theory under considerable discussion in today’s …

Leveraging digital technologies: How information quality leads to localized capabilities and customer service performance

P Setia, P Setia, V Venkatesh, S Joglekar - MIS quarterly, 2013 - JSTOR
customer-side digital business strategy, we highlight customer orientation capability and
customer … conceptualizations of customer orientation, we define customer orientation capability …

[PDF][PDF] Digital transformation and leadership style: a multiple case study

FAB Kazim - The ISM journal of international business, 2019 - researchgate.net
Digital leaders tasked with focusing on automation and process … the leader with insight
into digital structuration and that demonstrate the steps required to attain digital leadership. …