… And digital leaders arent necessarily high-tech wunderkinds. Their main attributes are the
ability to inspire… We are using digital technologies to create outstanding customer experiences. …

… , digital market capability, digital leadership capability and … Customer orientation (OC) is
one of the approaches in the … Furthermore, the client-oriented approach has an important …

This paper demonstrates that the concept of customer orientation has its genesis not in … We
conclude with an exposition of the contribution of customer orientation to the disciplines of …

… This research indicates in a survey among digital natives that the use of electronic and mobile
… towards a more customer-oriented B2C electronic market model in the financial industry. …

Over the past several years, digital technologies have reestablished the ways in which
corporations operate. On one hand, technology has allowed companies to build a stronger …

… field within leadership and Customer Experience covers aspects such as how digital leadership
is … model adapted to deliver Customer Experiences in the new digital era; industry 4.0 (…

… In the context of this study, digital leadership capabilities, digital talent, and digital culture …
in seizing digital opportunities and navigating the challenges of digital transformation. These …

… win adoption from their customers. Yet today’s customers do not want digital versions of the
… up an internal academy to teach a combination of leadership, digital, and execution skills. …

… study aims to understand how digital orientation facilitates the adoption of digital technologies
to … Proposition 2c: Transformative leadership helps firms in developing digital orientation. …