… to fit digitalleadership roles? … digitalleadership competencies. A brief literature review is presented, grounded in theoretical perspectives that link these competencies to IT and digital …
H Abbu, P Mugge, G Gudergan - 2021 - books.google.com
… Here we take a hard look at what these digitalleaders have told us. What are the considerable issues facing the field of digitalleadership? Before delving into the actions these leaders …
IJ Ismail - Technological Sustainability, 2023 - emerald.com
… This paper examined mediating effect of customer loyalty on the influence of customer orientation and technology orientation on the performance of small and medium-sized enterprises …
C Varela-Neira, F Coelho… - European Journal of …, 2023 - emerald.com
… Specifically, this study examines the impact of the interaction of the social media managers’ customerorientation and their supervisor’s service climate perceptions on customer’s …
B Rakic, M Rakic - Thematic Fields, 2014 - researchgate.net
… on customerorientation, which implies that “customer is king”. The development of digital media … Leaders need new frames of reference for value creation. The solution is a concept of co…
H Polson… - Available at SSRN …, 2009 - researchgate.net
… Firstly all managers appear to understand the customerorientation of the organisation and … customer. There seems to be a difficulty however of implementing this customerorientation in …
P Bachmann, K Kantorová - Scientific papers of the University of …, 2016 - dk.upce.cz
… channels primarily for communicating with stakeholders (eg customers and … customer oriented definition is than provided by Digital Marketing Institute where it refers to “the use of digital …
… To better capture the model’s customerorientation, it was later renamed the Customer Service Life Cycle (CSLC).Since then, the CSLC framework has helped managers identify how …