… Digital leadership requires leaders to possess a dynamic combination of mindset, attitudes,
skills, and behaviors that make the strategic use of technology both feasible and beneficial (…

… to fit digital leadership roles? … digital leadership competencies. A brief literature review is
presented, grounded in theoretical perspectives that link these competencies to IT and digital …

… Here we take a hard look at what these digital leaders have told us. What are the considerable
issues facing the field of digital leadership? Before delving into the actions these leaders …

… This paper examined mediating effect of customer loyalty on the influence of customer
orientation and technology orientation on the performance of small and medium-sized enterprises …

… Specifically, this study examines the impact of the interaction of the social media managers’
customer orientation and their supervisor’s service climate perceptions on customer’s …

… on customer orientation, which implies that “customer is king”. The development of digital
media … Leaders need new frames of reference for value creation. The solution is a concept of co…

… Firstly all managers appear to understand the customer orientation of the organisation and …
customer. There seems to be a difficulty however of implementing this customer orientation in …

… channels primarily for communicating with stakeholders (eg customers and … customer
oriented definition is than provided by Digital Marketing Institute where it refers to “the use of digital …

… To better capture the model’s customer orientation, it was later renamed the Customer
Service Life Cycle (CSLC).Since then, the CSLC framework has helped managers identify how …

… the supervisor’s leadership style affected employee customer orientation and organizational
… prototypical leader behavior on organizational outcomes. Scholars have examined leaders’ …