… customers. This paper attempts to summarize the results of literature review on customer
satisfaction towards the services of a bank … , waiting time of the customer to get the service, role …

… the determinants of customer satisfaction on higher service quality in North Cyprus Banking
sector. SERVQUAL model is used to analyse the perception of customers on determinants of …

… relationship between customer satisfaction and customer loyalty… Banks were therefore
recommended to influence customer satisfaction positively with the aim of achieving customer …

… The main objective of this study is to determine the impact of various service quality
dimensions on customer satisfaction and customer loyalty in banking sector of Pakistan. Findings …

… customer and improve the firm’s financial performance. Therefore, using the context of a
new banking … between service quality, customer satisfaction, and customer loyalty. The main …

… for quality of banking services, which influence customer satisfaction and examine the
impact of customer satisfaction on customer loyalty in the context of banking relationships. The …

… through customer satisfaction and loyalty. This study investigates the customer satisfaction
… by Jamuna Bank Limited and customer perceptions regarding cost and prestige of receiving …

… Measuring customer satisfaction offers an immediate, … in relation to a set of satisfaction
dimensions that indicate the … an original customer satisfaction survey in the private bank sector. …

… of Customer Satisfaction Customer satisfaction is generally described as the full meeting
of one's expectations. Customer satisfaction is the feeling or attitude of a customer towards a …

… Thus, customer satisfaction is a customer’s feeling of pleasure or displeasure … , customer
satisfaction is the attitude of the customer formulated in response to using any form of E-Banking …