The impact of service quality on customer satisfaction in banking sector of Karachi

K Yousuf - Market Forces, 2017 - kiet.edu.pk
customer satisfaction, ie perceived value, service quality and corporate image. Banks can
enhance customer satisfaction … quality on customer satisfaction in the banking sector of Karachi…

[PDF][PDF] The Impact of Service Quality, Customer Satisfaction and Loyalty Programs on Customer's Loyalty: Evidence from Banking Sector of Pakistan.

S Hafeez, B Muhammad - International Journal of Business and Social …, 2012 - Citeseer
customers. Same rule applies in banking sector hence this research focuses on finding …
impact of service quality, customer satisfaction and loyalty programs on customer’s loyalty in …

Impact of total quality management on customer satisfaction in Indian banking sector

D Pattanayak, P Punyatoya - International Journal of …, 2015 - inderscienceonline.com
… But its importance in the banking sector has attracted only a few … customer satisfaction (CS)
in Indian banking sector. Data were collected from middle managers of retail banking sector

[PDF][PDF] … banking service quality on customer loyalty using customer satisfaction as a mediating variable: An applied study on the Jordanian commercial banking sector

ZAF Al-Slehat - International Business Research, 2021 - researchgate.net
banking services determines the success of banks. This study aims to test customer
satisfaction … in the relationship between banking service quality and customer loyalty using the …

[PDF][PDF] The impact of service quality delivery on customer satisfaction in the banking sector in Riyadh, Saudi Arabia

G Sanjuq - International Journal of Business Administration, 2014 - academia.edu
… has on customer satisfaction in Saudi Arabia’s banking sector. … method to 412 customers of
various bank in the Saudi capital … (P≥0.50) on customer satisfaction. Reliability was found to …

[PDF][PDF] service quality and customer satisfaction: a case study-banking sectors in Jaffna district, Sri Lanka

S Sivesan - International Journal of Marketing, Financial Services & …, 2012 - academia.edu
… Here we have to consider the significance customer satisfaction due to customer satisfaction
depends on service quality. Even though, customer satisfaction is a feeling which is differed …

[PDF][PDF] Impact of demographic variables on customer satisfaction in banking sector–an empirical study

SV Anand, M Selvaraj - International Journal of Scientific and Research …, 2012 - Citeseer
… have done with the impact of customer satisfaction on loyalty and Behavioural intention,
this paper attempted to study the impact of demographic variables on customer satisfaction. …

Understanding the relationships between service quality, customer satisfaction and loyalty: An investigation of Ghana's retail banking sector

DK Tee, A Preko, E Tee - British Journal of Marketing Studies, 2018 - papers.ssrn.com
… service quality, customer satisfaction, and customer loyalty for the Ghana banking industry.
… The effects of service quality on customer satisfaction was direct, positive but insignificant. In …

[PDF][PDF] The impact of electronic banking services on customer satisfaction in the Sudanese banking sector

AAM Hamid, NMA Alabsy… - International Business …, 2018 - epe.lac-bac.gc.ca
… In this study the authors decided five factors which can influence customer satisfaction
toward Internet banking include convenience and speed, security and privacy, web design and …

Personnel capability and customer satisfaction as predictors of customer retention in the banking sector: A mediated-moderation study

MA Darzi, SA Bhat - International journal of bank marketing, 2018 - emerald.com
… of a study undertaken to understand customer satisfaction and customer retention in
business-to-… capability and customer satisfaction on customer retention in the banking sector. The …