… e-CRM effects on customer satisfaction and … all e-CRM factors that affect customer
satisfaction. Second,researchers can also explore e-CRM effects on customer loyalty and customer …

… the model illuminating the effects of e-CRM on customer satisfaction into the causal phases,
which comprise e-CRM initiatives, intrinsic success and e-CRM customer satisfaction. These …

… the e-CRM, customer satisfaction, and customer loyalty … : e-CRM produces a positive impact
on customer satisfaction. … dimensions of e-CRM, customer satisfaction, and customer loyalty …

… awareness of customers about the detailed factors of e-CRM activities for … e-customer
satisfaction and e-loyalty. Finally, we attempt to verify the mediating effect of e-customer satisfaction …

… is the American customer satisfaction index (ACSI). The … e-CRM system has a positive
effect on customer satisfaction and this effect is hidden in “customer’s satisfaction” and “customer’s …

… (2002) review of the e-CRM literature, it appears that e-CRM is seen as an … satisfaction. The
conceptual point of this study is that e-CRM is part of a broader issue of customer satisfaction…

… that e-CRM pre-purchase and postpurchase have a positive effect on customer satisfaction
… This finding reveals that most of the respondents are satisfied with the e-services provided …

… Management (e-CRM) framework. We suggest that customer satisfaction in e-CRM framework
… price fairness, and perceived customer orientation. These four antecedents have positive …

… The purpose of this research is to analyze the effect of e-marketing on e-loyalty, the effect of
e-crm on e… , and service quality has an influence on customer satisfaction. In this connection, …

… customer relationship management (E-CRM) on customer … effects of customer experience
and customer satisfaction in … Customer experience and customer satisfaction are considered to …