[PDF][PDF] Model of customer satisfaction: Empirical study at fast food restaurants in bandung

N Limakrisna, H Ali - International Journal of Business and …, 2016 - academia.edu
… In order to fulfill the customer satisfaction of a company, adequate pricing and service …
customer satisfaction can be reflected from the suitable pricing and good service quality. Customer

An empirical research on customer satisfaction study: a consideration of different levels of performance

YC Lee, YC Wang, SC Lu, YF Hsieh, CH Chien… - SpringerPlus, 2016 - Springer
customers vary in their needs, preferences, and buying behavior. This study applied the
Taiwan Customer Satisfaction … Numerous empirical studies have indicated that service quality …

Price perception, service quality and customer satisfaction (Empirical study on cafes at Tondano City)

STET Tendur, VV Hutabarat… - … journal of Tourism …, 2021 - ejournal.aibpmjournals.com
… this study is the low level of customer satisfactionstudy aims to determine whether the price
and service quality variables have simultaneously significant effect on consumer satisfaction

Customer satisfaction and universal banks: an empirical study

J Singh, G Kaur - International Journal of Commerce and …, 2011 - emerald.com
… The major findings of the study show that customer satisfaction is influenced by seven
factors: employee responsiveness, appearance of tangibles, social responsibility, services …

An empirical study of online shopping customer satisfaction in China: a holistic perspective

X Liu, M He, F Gao, P Xie - International Journal of Retail & …, 2008 - emerald.com
… the study of online shopping customer satisfaction by: developing a model of the satisfaction
… Chinese customers' online shopping satisfaction including those which are ignored by prior …

Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China

Z Deng, Y Lu, KK Wei, J Zhang - International journal of information …, 2010 - Elsevier
… on customer satisfaction and loyalty to MIM in China. In this study, we examine the determinants
of customer satisfaction … service quality, perceived customer value, including functional …

The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study

R Hallowell - International journal of service industry management, 1996 - emerald.com
… the findings of this study. A reader might infer from the conclusion that since customer
satisfaction is related to profit, a bank should endeavour to satisfy every customer. This could be an …

An empirical study on the effect of e‐service quality on online customer satisfaction and loyalty

T Sheng, C Liu - Nankai business review international, 2010 - emerald.com
… and increase the satisfaction and loyalty of online customers is a … customer satisfaction
and loyalty. Design/methodology/approach – A new conceptual model of customer satisfaction

Antecedents of customer satisfaction on the Internet: an empirical study of online shopping

CF Ho, WH Wu - Proceedings of the 32nd Annual Hawaii …, 1999 - ieeexplore.ieee.org
… and survey methods to study the antecedents of customer satisfaction. Though case …
satisfaction are further examined and analyzed. We find five antecedents of customer satisfaction to …

[PDF][PDF] Effects of service marketing mix on umrah customer satisfaction: Empirical study on umrah traveling industry in Malaysia

B Othman, A Harun, ZM Sadq, WN Rashid… - TEST Engineering …, 2020 - researchgate.net
studies”(Jobhaarbima, 2017). “Another essential point, customer satisfaction in the present
study … is also rarely adapted in past studies. Both constructs were validated systematically and …