… outcomes of customer satisfaction is a critical issue for both academics and bank marketers.
… and equity as important antecedents of customer satisfaction. The current paper reports …

… emergence of customer satisfaction as an explicit corporate objective in retail banking
and to … This change will in essence witness the emergence of retail banks as highly costsensitive, …

… that customer satisfaction and retention are critical for retail banks, and investigates the major
determinants of customer satisfaction and future intentions in the retail bank … and the bank’s …

… impact of relational benefits on customer satisfaction in retail banking. This paper presents a
… and long‐term relationship with a given bank and customer satisfaction with retail banking. …

… banks. This article reports a study of the determinants of customer satisfaction of retail bank
… the theoretical determinants of customer satisfaction in retail banking and their measurement …

… This research attempted to enhance our understanding in the area of the relationship between
customer satisfaction and service quality in retail banking in Ghana. Table 3 describes the …

… factors of customer satisfaction in retail banking sector in India. Although the satisfaction
levels … of the retail banks in order to maximize their customers’ satisfaction and improve on the …

… service quality in a retail bank setting in Slovenia and its influence on customer satisfaction.
In … as well as service range influence customer satisfaction. The information provided by this …

… to identify the most salient attributes that influence customer satisfaction with retail banks in
Kuwait and to determine the level of the overall satisfaction of the customers of these banks. …

… in customer’s satisfaction within the retail banking context. For satisfaction to be achieved, the
banks … of service delivery, train their staff on customer relationship, guarantee security and …