An empirical study of online shopping customer satisfaction in China: a holistic perspective

X Liu, M He, F Gao, P Xie - International Journal of Retail & …, 2008 - emerald.com
… of online shopping customer satisfaction by: developing a model of the satisfaction process
in … customers' online shopping satisfaction including those which are ignored by prior studies. …

The impact of e-service quality and customer satisfaction on customer behavior in online shopping

P Rita, T Oliveira, A Farisa - Heliyon, 2019 - cell.com
… on customer satisfaction, customer trust, and customer behavior, building on existing literature
on e-service quality in online shopping. … customer behavior. It not only tests the impact of …

[PDF][PDF] Customer Satisfaction in Online Shopping: a study into the reasons for motivations and inhibitions

R Al Karim - IOSR Journal of Business and Management, 2013 - academia.edu
customer satisfaction in online shopping while investigating the major reasons that
motivated customers’ decision-making processes as well as inhibitions of online shopping. The …

Antecedents of customer satisfaction on the Internet: an empirical study of online shopping

CF Ho, WH Wu - Proceedings of the 32nd Annual Hawaii …, 1999 - ieeexplore.ieee.org
… between antecedents and satisfaction are further examined and analyzed. We find five
antecedents of customer satisfaction to be more appropriate for online shopping on the Internet. …

Factors influencing customer satisfaction and e-loyalty: Online shopping environment among the young adults

IHBH Ludin, BL Cheng - Management Dynamics in the …, 2014 - managementdynamics.ro
… that influence customerss satisfaction in an online shopping … customerss satisfaction and
e-‐‑loyalty in an online shopping … decisions on their online marketing strategic plan. Moreover, …

Factors affecting customer satisfaction on online shopping holiday

SY Tzeng, M Ertz, MS Jo, E Sarigöllü - Marketing Intelligence & …, 2021 - emerald.com
… assesses customer satisfaction with online shoppingcustomer satisfaction with the biggest
online shopping festival, the SD in China. Given the increasing popularity of online shopping

[HTML][HTML] The influence of online shopping determinants on customer satisfaction in the Serbian market

N Vasić, M Kilibarda, T Kaurin - Journal of theoretical and applied …, 2019 - SciELO Chile
… Consumer satisfaction with online shoppingonline shopping determinants affect the customer
satisfaction. This issue is particularly important for underdeveloped markets, where online

Factors influencing customer satisfaction of online shopping in Oman: Youth perspective

NS Al-Jahwari, FR Khan, GK Al Kalbani… - Humanities & Social …, 2018 - papers.ssrn.com
online customer satisfaction through the product quality, application safety, delivery guarantee,
and the offers through online shopping… who are performing online shopping in Oman …

[PDF][PDF] Customers satisfaction on online shopping in Malaysia

H Momtaz, MA Islam, KHK Ariffin… - International Journal of …, 2011 - researchgate.net
shop online. Findings of this research will provide a yardstick to customer satisfaction and
online shopping based on various issues such as advertisement, brand, shopping experience, …

A study of customer satisfaction with online shopping: evidence from the UAE

MM Abdeldayem - International Journal of Advanced Media …, 2010 - inderscienceonline.com
… variables of customer satisfaction with online shopping in the … to test empirically customer
satisfaction with online shopping in … of customer satisfaction with online shopping into three …