… bank encounters similar problems in meeting customer's expectation of services and customer
satisfaction… this paper tries to evaluate customers' satisfaction and its implications for bank …

… efficiency, customer satisfaction and bank performance has been … customers’ satisfaction;
between customer satisfaction and financial performance and between Customers Satisfaction …

… and performance and then the internal customer satisfaction. … of customer satisfaction from
bank services that may strengthen the decision of customer to keep dealing with the bank and …

… value is an important factor that relates to bank performance and customer satisfaction (Matzler
et al., 2006). Similarly, customer satisfaction is positively influenced by corporate image. …

… bank performance. The author suggests that the gap between customers’ satisfaction and
bank performance … on extending banking network instead of customer orientation (Ashfaq et al, …

… Marrie, Mohamed E Ibrahim, Amjad D al Nasser, 2014) revealed Strong positive relationship
between quality of services and bank’s performance (Islamic Banks) and that bank’s …

… that performance, which in this study was evaluated on the basis as sales and PBIT of bank,
is depena dent on customer satisfaction, … provided by the bank. The services provided by the …

… customers’ satisfaction. This type of research is quantitative. The population in this study
were all customers of the Indonesian Islamic bank … the IPA (Important Performance Analysis) …

… SprLead in this research revealed no mediating effect between CSR and bank performance,
even though researchers identified that SprLead is not limited to a specific culture. As …

… of customer satisfaction, customer loyalty and financial performance of a commercial bank, …
quantify the dependence of additional purchases of banking products from customer loyalty. …