… impact of customer satisfaction on performance of conventional banks in Pakistan. The
findings established a relationship between customer satisfaction and bank performance. Studies …

… Satisfaction of bank’s customers presents important area of building of long-term … financial
performance of commercial banks through successful business. Satisfied customer buy bank’s …

… The study revealed that the human resource factors were positively influencing the quality
of customer service in the bank through the performance of the employees. Further, it was …

… shares of a bank can be achieved by winning customer satisfaction. According to Kotler [5],
a bank can achieve this satisfaction by improving the performance and development of its …

… its relationship to customer satisfaction among the customers of … satisfaction and its impact
on the behavioral intentions of … results indicated that performance as perceived by customer (P…

… The outcomes of this study enhance the knowledge on the performance of both local and
foreign banks in Malaysia as well as customer satisfaction, which are invaluable to all bank …

… to achieve increased customer satisfaction by focusing on the … that the Bank provides to
saving account customers and … were satisfied with the service performance of the bank and (22…

… Bank management must identify and improve upon factors that can limit customer defection.
These include employee performance and professionalism, willingness to solve problems, …

… Because personnel influence customer satisfaction, performance of employees of the
bank will also be examined. The study can be used to improve quality of service in future. …

… presume that customers have well-formed performance expectations. The … Customer
Satisfaction Barometer to show that these models fail to describe customer satisfaction with bank …