A Ali, B Ratwani - International Journal of Economic Research, 2017 - researchgate.net
… satisfaction regarding the responsiveness and individual attention of customers by the banks employees… this study is to get customerssatisfaction level in Indian banks. The following are …
A Ali, LS Bisht - J Fin Mark. 2018; 2 (3): 27-33. J Fin Mark 2018 …, 2018 - academia.edu
… from customers of Public and Private sectors banks in India. Overall, Customers of Private and Public sector banks … and behavioral factors of the banksemployees due to the policies, …
OC Hansemark, M Albinsson - Managing Service Quality: An …, 2004 - emerald.com
… The purpose of this study was to explore how the employees of a company experience the concepts of customersatisfaction and retention. A phenomenological method was used, …
J Singh, G Kaur - International Journal of Commerce and …, 2011 - emerald.com
… The major findings of the study show that customersatisfaction is influenced by seven factors: employee responsiveness, appearance of tangibles, social responsibility, services …
… service quality dimensions (tangibles, responsiveness, empathy, assurance, reliability, access, financial aspect, and employee competence) on customersatisfaction in the Bangladeshi …
AG Awan, J Hassan, P Shahid - Global Journal of Human Resource …, 2014 - academia.edu
… The objective of this study is to understand and evaluate the main drivers of employee motivation in banking sector of Pakistan and their impact on customersatisfaction. Primary Data …
RA Iriqat, A Daqar - Modern Applied Science, 2017 - researchgate.net
… Banks in Palestine have more 7,000 employees. The population in this paper is limited for … foreign and local banks in the Northern West Bankemployees (around 1,960 employees). The …
MIA Al-Salim - Journal of Financial Services Marketing, 2018 - Springer
… was to measure customersatisfaction with bank tellers and bank teller leadership attributes … Data were collected at three bank branches in West Amman-Jordan with 126 bankcustomers…
JM Nupur - International review of business research papers, 2010 - academia.edu
… with customers. The purpose of this research is to understand the impact of variables of e-banking on customersatisfaction … their customers and employees. On the other hand, for those …