… C2C incivility is that of compatibility management, … impact of incivility on service recovery
for both complainants and third-party observers by drawing on the observations of C2C incivility …

… of their work, frontline service employees are highly exposed to customer incivility (CI) and
… impact to a sustainable workforce. This study aims to investigate the psychological effects of …

… The focus of this study is on how and why incivility is related to … in which customer incivility
is indirectly related to service-… effect in explaining the link between customer incivility and …

… the spillover effects of coworker incivility on customer-directed … calling and perceived
organizational support (POS) would … stress management in order to prevent the spillover effects of …

… the negative effects of customer incivility. We proposed that the impact of customer incivility
would be … Providing stress management or wellness programs may be one way to do assist …

… and venting after encountering customer incivility. While job avoidance buffers the negative
impact of customer incivility, venting ironically aggravate the negative effect. Furthermore, …

… The purpose of our study was to assess the effects of customer incivility and abusive …
Korean frontline service employees revealed that the indirect effect of customer incivility on job …

… and balanced perspective on the impact of customer incivility. While recognizing the well-…
that a caring climate can assist managers in dealing with the negative effects of customer …

… Perhaps the most practical contribution of our study is the empirical examinations of managerial
practices that help victims cope with incivility on an ongoing basis. Surprisingly, despite …

… In this paper, the impact of customer incivility on work engagement was … impact of customer
incivility on work engagement is for managers to devise approaches to decrease the impact …