… We also argue that the emotion management skills of service workers contribute to work-…
We define emotional climate therefore as the perceptions of emotions and emotional exchanges …

Drawing on the climate–attitudes–outcome framework, this article examines the mediating
effect of job satisfaction on the relationship between psychological climate perceptions (ie, …

… our understanding of functional psychological climates and their relation to emotional
exhaustion, work attitudes, and turnover among public mental health services. The results of the …

… climate and culture to individual-level work attitudes, service … more positive work attitudes,
higher service quality, and less … team climates (less depersonalization, emotional exhaustion, …

… highlighted the importance of expressed emotion (EE), but its cost-effective measurement
remains a challenge. This article describes development of the Family Attitude Scale (FAS), a …

… culture and its impact on customer orientation or emotional states and their impact on job … '
emotion states and job satisfaction in a model that identifies the effects of standards for service …

… of culture and climate on work attitudes and the subsequent impact of work attitudes on staff
… Please note that, because organizational climate is measured by emotional exhaustion and …

… culture and climate with attitudes toward adopting EBP. Participants were 301 public
sector mental health service providers from 49 programs providing mental health services for …

… To articulate the effect of EI climate level on individual-level attitudes, we build on two
complementary explanations advanced in the literature, ie need fulfillment and social exchange. …

… parallel results linking these service climate variables to employee attitudes and behaviors
… from the employee appraisal of service climate through emotional reactions to behavioral …