… The final concept to be discussed in this section is emotional labor, a concept intimately
related to cognitive dissonance, and one that we believe is essential to understanding how …

… we believe perceived dissonance to be a necessary precursor to emotional labor. A …
dissonance to be the af fective state necessary for the behavioral response of emotional labor…

… support the application of cognitive dissonance theory to the study of emotional labour and
possible … Buffers and aggravators in the emotional labor, emotional dissonance and emotion …

… the role of the self in the cognitive dissonance literature and, on the basis of theoretical and
empirical insights, formulate and test hypotheses about its role in emotional labor processes. …

… in cognitive dissonance theory (emotional dissonance measured as psychological discomfort)
also support the use of cognitive dissonance … of emotional labor research. In CE Hartel & …

… skills to manage emotions (Cherniss & Goleman, 2001). Hence this study will attempt to
understand emotional labor, cognitive dissonance, and employee performance with emotional …

… individual differences may significantly affect how individuals appraise cognitive dissonance
and emotion labor. If a person can cope with dissonance, he may feel he can manage even …

… Gender and job tenure having been shown to be related to emotional labor in prior research
were entered as control variables in the first step. Surface acting, importance of authentic …

… the influence of emotional labor, emotional dissonance, and … relationships among emotional
labor, emotional dissonance, … while it was indirectly related to emotional dissonance (β=.13, …

… of emotional labor by examining the nomological network surrounding five emotional labor
… the extent to which they result in dissonance between felt and displayed emotions), and (b) …