… their customers. This study investigates the factors that influence passengers’ satisfaction
and … The findings of this study are based on the analysis of a sample of 428 respondents. The …

… the relationship between customer satisfaction and loyalty by examining the effects of
moderating factors on this relationship. More specifically, the link between satisfaction and loyalty …

… factors that affect customer satisfaction in New Zealand’s … customers’ satisfaction in the
New Zealand banking industry. The relationship between bank customers’ overall satisfaction …

… on customer satisfaction and customer loyalty … customer satisfaction has a positive significant
effect on loyalty outcomes viz. exclusivity, customers’ strength of preference and customers’ …

… study focused on measurement issues associated with customer satisfaction and a further
understanding of two different conceptualizations of customer satisfaction, as opposed to an …

… a positive and significant link between customer satisfaction and constructs of service quality
… study inferred that customer satisfaction is positively significant related to customer loyalty. …

… ), satisfaction, and favorable behavioral intentions—are confirmed. The results of this analysis
… providing additional insights into behavioral intentions, satisfaction, value, service quality, …

… customer satisfaction as the dependent variable to assess what specific independent variables
(customer … /or user-friendliness) shape customer satisfaction in decision-making when it …

… customer satisfaction if only it finds that customer satisfaction will results in a sizeable profit
growth (Newsweek, 1992). If we look at customer satisfaction … of the customer using a service …

… aspect and its impact on customer satisfaction in the banking sector … customer satisfaction
in the banking sector. Keywords used to find research papers included, customer satisfaction, …