… In the present study, we examined incivility as it occurs during a specific service encounter
(… incivility encounters (ie, events) trigger employee incivility as a function of the employee’s …

… a) workplace incivility was negatively related to coworker … negative affectivity as an employee
selection criterion. As shown in this study, both high and low negative affectivity employees …

… , workplace incivility, on employee satisfaction, and CWB; and (2) to replicate findings from
previous research regarding the relationships between job stressors, negative affectivity, and …

… sharing mode (ie, conversation partners provide comfort and consolation), the relationship
between workplace incivility and employees’ negative affect was buffered by conversations in …

… Data collected from 76 full-time employees across 10 consecutive … incivility on the actual
change of negative affect over one working day, we included before-work negative affect as a …

… on customer incivility by examining its impact on employees’ … Using a sample of 307
employee–supervisor dyads in nine … of customer incivility along with negative affectivity and hostile …

… can negatively affect employee attitudes and the application of learning. For example, negative
relationships between supervisors and workers … Workers need to engage in productive …

… incivility and other mistreatment constructs, and theorize why incivility exerts an impact on
employees… Similarly, employees low in negative affectivity are generally even-tempered, while …

… examines the impact of incivility on employees’ longer-term … incivility results in higher levels
of witnesses’ negative affect, reduces … incivility relates to negative affect but also that incivility …

… customer incivility and as consequence the employee incivility. … (customer incivility), control
variables (negative affectivity and … employees from the negative effects of customer incivility, …