… understanding of employee beliefs that underpin an organization's customer-oriented
culture. … Each service model had a specific combination of four attributes that described the …

… service organizations competitive growth. But, the main challenge is to get an insight of the
factors affecting ability of the frontline employees (… FEs in service-sector organizations. It is an …

… frontline employees in delivering quality service to customers, a careful review of the literature
pertaining to the hotel industry … among the service industries. Moreover, due to the highly …

… The sample selected for this study are employees working in … job performance drives
organizational commitment through … with a focus on frontline employees in the service industries. …

… of frontline employees (FLEs), this study (1) provides a conceptual distinction between frontline
… task control—in helping employees cope with the inherent productivity–quality tension in …

… for managers to enhance the service recovery performance of their frontline employees. …
Examining the role of organizational variables in the salesperson job satisfaction model . …

… Previous research indicates that the organizational commitment of frontline employees …
frontline employees. The researchers used stratified sampling to ensure that no selection bias …

… from frontline service employees and managers at selected … for frontline service employees
in the food-service industry, due … , especially in service-sector organizations. This is because …

… of frontline employees in banking as well as other service … studies conducted in other service
sectors and countries can be … Therefore, generalizations beyond the specific context of this …

… industry (and in service industries in general), frontline … as a frontline employee in the two
hospitality organizations included … about specific job characteristics, such as employment status …