… on government agency plays in shaping citizen satisfaction. … of citizen satisfaction in the
Chinese local government setting, … local governments can adopt to improve citizen satisfaction. …

… use, citizen satisfaction with e-government, and citizen trust in government are interrelated.
… develop hypotheses about how citizens' experience with e-government, satisfaction with e-…

… on citizen satisfaction with government services has examined the expectancy-disconfirmation
model (EDM), a model suggesting that satisfaction … to the domain of government services, …

… a governmental agency and citizen satisfaction. Our case study of … agencies’ managerial
performance on citizen satisfaction and this study contributes to research on citizen satisfaction …

… , we show how job satisfaction interacts with citizen satisfaction in bureaucratic encounters.
… Village officials represent what governments look like in the eyes of most, if not all, citizens …

… local citizen and the local government. Citizen satisfaction and not merely customer satisfaction
is the key indicator of local government quality. An expanded service quality paradigm ie …

… of multiple PM components on citizen satisfaction with the government. The results partially
… for citizen satisfaction with the government, but the impacts of its components (eg citizen …

… of civil servants in local government agencies on citizens' satisfaction with public services. …
This study developed indicators of citizen satisfaction based Parasuraman et al. (1985, 1994…

… Sources of satisfaction with government contacts … may affect citizen satisfaction levels, relying
on the research on citizen … contact government, reasons for the contact, level of government …

… of e-government performance on citizen satisfaction by using … objective e-government
performance largely resonates with … e-government performance with individual-level satisfaction …