The utilization of e‐government services: citizen trust, innovation and acceptance factors

L Carter, F Bélanger - Information systems journal, 2005 - Wiley Online Library
… Electronic government, or e-government, increases the convenience and … government
services and information to citizens. Despite the benefits of e-government – increased government

Misplaced trust? Exploring the structure of the e-government-citizen trust relationship

FV Morgeson III, D VanAmburg… - Journal of public …, 2011 - academic.oup.com
citizen perceptions of government service delivery and possibly reverse the long-running
decline in citizen trust in government. … of the e-government-citizen trust relationship. This study …

Building citizen trust towards e-government services: do high quality websites matter?

CW Tan, I Benbasat… - Proceedings of the 41st …, 2008 - ieeexplore.ieee.org
… Specifically, our findings suggest that in order to induce trust among citizens towards e-government
services, websites must not only be designed to be functionally comprehensive and …

Building citizen trust through e-government

M Parent, CA Vandebeek, AC Gemino - Government Information Quarterly, 2005 - Elsevier
… has been limited to the e-government experience and its relationship to citizen trust and
political efficacy with respect to the Canadian federal government. As such, the results should …

Validating a scale for citizen trust in government organizations

S Grimmelikhuijsen, E Knies - International Review of …, 2017 - journals.sagepub.com
Citizen trust in government at the macro level has been … trust at the meso level of government
organizations is important to more precisely determine effects and antecedents of trust at …

The impact of service quality, trust and satisfaction on young citizen loyalty towards government e-services

A Alkraiji, N Ameen - Information Technology & People, 2022 - emerald.com
… fill a gap in knowledge on citizen trust in, satisfaction with and loyalty to e-government services.
… by capturing the antecedents of citizen trust in e-government services, including trust in …

Linking citizen satisfaction with e-government and trust in government

EW Welch, CC Hinnant, MJ Moon - Journal of public …, 2005 - academic.oup.com
… relationship between the citizen and the government is asymmetric; the citizen's knowledge
about what the bureaucrat is doing is limited. The citizen trusts that government will work in …

[PDF][PDF] Assessing e-Government Service & Trust: Government to Citizen

SF Zaidi, F Marir, S Siva - The Seventh International Conference …, 2013 - personales.upv.es
government service is a determinant factor in building trust in the offered e-government
services… to assess e-government service quality and also citizen's trust. Next phase of this study …

What explains citizen trust in public institutions? Quality of government, performance, social capital, or demography

R Mahmud - Asia Pacific Journal of Public Administration, 2021 - Taylor & Francis
… Based on the quality of government, public service performance, social capital, and the
demographic approach to citizen trust discussed above, this study developed certain explanatory …

A citizen trust model for e-government

Y Liu, C Zhou - … on Software Engineering and Service Sciences, 2010 - ieeexplore.ieee.org
… established citizen trust model of egovernment service. … citizen trust of the e-government
and examined the causal relationships among the variables of citizen trust of the e-government. …