… healthcare service design based on patient experiences for value co-creation. A well-designed
healthcare service … quality improvement through the experiences of patients and providers…

… health care currently refers to as the patient experience. As shown in Figure 1, this experience
is also a human experience of a … occurrence or series of events called health-care service. …

… improvements in patient-reported experience.3 Aside from wanting to provide a healthcare
service that considers patient needs, the use of patient experience perspectives in healthcare …

… to you for free and open access by Patient Experience Journal. It has been accepted for
inclusion in Patient Experience Journal by an authorized editor of Patient Experience Journal. …

… The government’s objectives are to increase patient safety and improve the patient experience,
focusing on patient-reported outcome measures and the quality standards that deliver …

… healthcare provider’s employee experience in parallel with the patient experience; optimize
patient experience programs to strive for enhanced levels of patient brand passion, bonding, …

… patient experience is a key part of providing high-quality medical care. This paper explains
why patient experience is … We describe methods of measuring patient experience, including …

… However, healthcare professionals need to understand whether and how patient experience
data can inform the design of service delivery from a patient-centred perspective more …

… as patient-centeredness, patient expectations and patient … patient experience, including
those that receive inadequate attention from policymakers such as the patient’s lived experience …

… Patient experience data can be used to target improvement and research. However, the
use of patient experience data has been hindered by confusion over multiple instruments (…