[HTML][HTML] Factors influencing healthcare service quality

AM Mosadeghrad - International journal of health policy and …, 2014 - ncbi.nlm.nih.gov
… measures of quality, since they can be sampled and tested for quality throughout the …
However, healthcare service quality depends on service process and customer and service

A review of healthcare service quality dimensions and their measurement

R Upadhyai, AK Jain, H Roy… - Journal of Health …, 2019 - journals.sagepub.com
… comprises healthcare service quality, the underlying dimensions of healthcare service quality,
… in the field of healthcare service quality, service quality dimensions and its measurement …

Healthcare service quality-measurement models: a review

B Endeshaw - Journal of Health Research, 2021 - emerald.com
… The purpose of this study was to review existing healthcare service quality-… such as healthcare
service quality models, factors and indicators of factors of quality in the healthcare service. …

Impact of deficient healthcare service quality

PM Lee, PW Khong, DN Ghista - The TQM Magazine, 2006 - emerald.com
… Purpose – This paper seeks to look at healthcare service quality from the viewpoint of …
service quality. To measure this impact, the potential loss of customers due to poor quality service

Healthcare service quality: towards a broad definition

A Mohammad Mosadeghrad - … journal of health care quality …, 2013 - emerald.com
… Technical quality refers to delivering core services or … quality refers to the healthcare service
delivery process or the way in which the customer receives the service (ie how the service is …

A roadmap for improving healthcare service quality

DM Kennedy, RJ Caselli, LL Berry - Journal of Healthcare …, 2011 - journals.lww.com
quality and service quality measures. We anticipate continued future efforts to increase
transparency in healthcare quality … To provide the best possible service and to ensure that Mayo …

Dimensions of service quality in healthcare: a systematic review of literature

I Fatima, A Humayun, U Iqbal… - … for Quality in Health Care, 2019 - academic.oup.com
Service quality is mainly measured as technical and … about dimensions of healthcare
service quality with reference to … commonly used model to measure healthcare service quality. …

Evaluation of healthcare service quality via Servqual scale: An application on a hospital

M Pekkaya, Ö Pulat İmamoğlu… - … Journal of Healthcare …, 2019 - Taylor & Francis
… know the details of healthcare service quality dimensions weak points, … healthcare service
quality assessment. This study aims to measure/evaluate ongoing healthcare service quality

Hospital healthcare service quality, patient satisfaction and loyalty: An investigation in context of private healthcare systems

T Fatima, SA Malik, A Shabbir - International journal of quality & …, 2018 - emerald.com
… the necessity to address the healthcare service quality conditions provided by private sector
hospitals specifically from the context of Pakistan where the service providers will acquire an …

Methods of measuring health-care service quality

H Lee, LM Delene, MA Bunda, C Kim - Journal of business research, 2000 - Elsevier
… measurements of health-care service quality as assessed by … the seven health-care service
quality dimensions measured … found suggested that the service quality dimensions may not …