… customers encompasses tangible, reliable, assuring, empathetic, and responsive qualities
has great impact in the domain of service quality measurement. However, numerous studies …

… dimensions are important components for service quality. Moreover, hardware dimension had
a greater weight in forming bank service quality … service quality has a significant impact on …

… Unlike Zhang and Prybutok’s [31] study, we investigate the impact of web site content on
perceived web service quality. We maintain that a commercial web site with better content is …

… impact. Our results show that service quality has the greatest impact of all three quality …
Our results indicate that, overall, IS quality dimensions have a significant positive influence …

… This study shows that demographic variables and service quality dimensions have a
significant impact on the willingness to use e-government services in Oman. This is the first study …

… on understanding the impact of dimensions of service quality towards customer satisfaction
towards vehicle leasing providers in Sri Lanka. According to the dimensions of SERVQUAL …

… The purpose of this paper is to review the dimensions of service quality used in different …
This paper tries to bring out different dimensions of service quality from the higher education …

… quality in the ban¤ing sector. This study aims to identify and validate the dimensions of
service quality … level and understanding how various dimensions impact overall service quality …

… Results revealed that service quality dimensions having an impact on perceived overall …
is to reveal the relationship between service quality dimensions defined by Parasuraman et al. (…

… between service quality and perceived value and how they impact … that delivering high
quality service and creating superior … Out of five dimensions of service quality, the dimension of …