… the dimensions of service quality and their impact on service … In this paper, the dimensions
of online service quality are … the effect of the e service quality dimensions on satisfaction, value …

… service quality dimensions affecting customer satisfaction. More importantly, the path of
individual dimensions of service quality … the key dimensions of service quality and their impact on …

… This study adopted the semi-structured interviews to focus on the impact of several electronic
service quality dimensions on the customer’s electronic loyalty (Aburayya, et al., 2020; …

… which is able to assess service quality dimensions related to any kind of … service delivery).
The model obtained in the present study was used to identify the service quality dimensions …

… Despite of studies that discover the service quality of Internet … the direction effects of service
quality dimensions on the … from the user’s perception of service quality?". The remainder of …

… This study tested the impact of different dimensions of perceived service quality (reliability, …
The results indicate positive relationship between different dimensions of service quality and …

… , exploratory research was required to develop an understanding of the detailed determinants
in e‐service quality and their impact on consumer attitude. Focus groups were used to …

… effect of the variable dimensions of service quality on student satisfaction. Service quality
in this study was measured using the dimensions of service quality from Parasuraman, Berry, …

… The contribution of the present paper stems from the simultaneous modelling of a range of
mediation effects which can better help explain the impact of service quality dimensions on …

… Empirical data needs to be collected from amongst Information systems practitioners to
verify how eservice quality dimensions impact on their functions. For this purpose a particular …