Dimensions of service quality in developed and developing economies: multi‐country cross‐cultural comparisons

NK Malhotra, FM Ulgado, J Agarwal… - International marketing …, 2005 - emerald.com
… the rapid growth of the internet in developing countries, it will be intriguing to study the
different impacts of the internet on service quality in developed vs developing economies. …

Dimensions of service quality in healthcare: a systematic review of literature

I Fatima, A Humayun, U Iqbal… - … for Quality in Health Care, 2019 - academic.oup.com
… In order to collect significant information for the determination of hospital service quality
dimensions in the literature so far, we have developed PRISMA statement, flow diagram and …

A revised view of service quality dimensions: An empirical investigation

GHG McDougall, TJ Levesque - Journal of professional services …, 1995 - Taylor & Francis
service marketers; the dimensions hat comprise service quality and the approach to service
quality … and the second employing a revised set of service quality items, it was concluded that …

[PDF][PDF] The Influence of Service Quality Dimensions on Customer Loyalty in PT JNE North Bandung Area

FSA Quddus, H Hudrasyah - Journal of …, 2014 - download.garuda.kemdikbud.go.id
… each dimension of service quality may exhibit different impacts on customer satisfaction and
… study indicate that service quality should be examined at the dimensions, rather than at an …

The impact of website quality dimensions on customer satisfaction in the B2C e-commerce context

HF Lin - Total Quality Management and Business Excellence, 2007 - Taylor & Francis
… proposes a research model for understanding the influences of website quality dimensions
(system quality, information quality, and service quality) on customer satisfaction. Two system …

[PDF][PDF] Impact of service quality dimensions on hospital image: The mediating role of patient satisfactions

O Durrah, K Allil, A Kahwaji - International Journal of Applied …, 2015 - researchgate.net
… investigates the impact of service quality dimensions ie health, … relationship between services
quality dimensions and hospital … Results show that all dimensions of services quality have …

The effect of mobile service quality dimensions on customer satisfaction

A Özer, MT Argan, M Argan - Procedia-Social and Behavioral Sciences, 2013 - Elsevier
… This study determines the dimensions of mobile service quality and their effect on customer
satisfaction. In this study, we determine the dimensions of mobile service quality and their …

An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand study

M Rod, NJ Ashill, J Shao, J Carruthers - Marketing Intelligence & …, 2009 - emerald.com
… This study addresses this paucity and examines the service quality dimensions that lead
to overall internet banking service quality and its resulting impact on overall customer …

Dimensions of e-service quality: an alternative model

H Li, R Suomi - 2008 Second International Conference on …, 2008 - ieeexplore.ieee.org
… e-service quality issue in the electronic marketplace. The purpose of the paper is to investigate
e-service quality dimensions from both e-serviceService quality has strong impacts on …

Examining the relationships between internal service quality and its dimensions, and internal customer satisfaction

M Jun, S Cai - Total Quality Management, 2010 - Taylor & Francis
… This study reveals the relative importance of internal service quality dimensions as follows:
in … focused on understanding different impacts of each of purchasing's internal service quality