… In order to collect significant information for the determination of hospital servicequality dimensions in the literature so far, we have developed PRISMA statement, flow diagram and …
GHG McDougall, TJ Levesque - Journal of professional services …, 1995 - Taylor & Francis
… service marketers; the dimensions hat comprise servicequality and the approach to service quality … and the second employing a revised set of servicequality items, it was concluded that …
FSA Quddus, H Hudrasyah - Journal of …, 2014 - download.garuda.kemdikbud.go.id
… each dimension of servicequality may exhibit different impacts on customer satisfaction and … study indicate that servicequality should be examined at the dimensions, rather than at an …
HF Lin - Total Quality Management and Business Excellence, 2007 - Taylor & Francis
… proposes a research model for understanding the influences of website qualitydimensions (system quality, information quality, and servicequality) on customer satisfaction. Two system …
O Durrah, K Allil, A Kahwaji - International Journal of Applied …, 2015 - researchgate.net
… investigates the impact of servicequalitydimensions ie health, … relationship between services qualitydimensions and hospital … Results show that all dimensions of services quality have …
A Özer, MT Argan, M Argan - Procedia-Social and Behavioral Sciences, 2013 - Elsevier
… This study determines the dimensions of mobile servicequality and their effect on customer satisfaction. In this study, we determine the dimensions of mobile servicequality and their …
… This study addresses this paucity and examines the servicequalitydimensions that lead to overall internet banking servicequality and its resulting impact on overall customer …
H Li, R Suomi - 2008 Second International Conference on …, 2008 - ieeexplore.ieee.org
… e-servicequality issue in the electronic marketplace. The purpose of the paper is to investigate e-servicequalitydimensions from both e-service … Servicequality has strong impacts on …
M Jun, S Cai - Total Quality Management, 2010 - Taylor & Francis
… This study reveals the relative importance of internal servicequalitydimensions as follows: in … focused on understanding different impacts of each of purchasing's internal servicequality …