… of customer importance rating has no intersection part, we call it consensus rating which means
that customers … intersection, we call it controversial rating (Fig. 3). The intersection means …

… customer-oriented tool and is widely applied to design and improve products and services.
Determining the importance ratings (IRs) of customer requirements … competitive priority rating (…

… customer satisfaction. In the QFD, correctly rating the final importance of customer requirements
(… process since it largely affects the target value setting of design requirements. The final …

… kinds of the customer requirements. In conclusion, because the customer requirements are
categorized into different kinds of the Kano’s categories, the importance ratings of achieving …

… of the importance rating of … importance rating, the importance rating of achieving the
improvement ratio of its satisfaction estimation, and “its sales point”, its final importance rating is …

… customer requirements (CRs) and the manufacturing capacity to meet CRs. Importance rate
(IR) of CRs plays an important … factors of customer satisfaction, need importance, personal …

… importance ratings were determined. Based on the market competitiveness analysis, the …
importance ratings were modified and the final importance ratings of the customer requirements …

… (QFD) has been widely used to translate customer requirements to a product’s technical
attributes. Correctly rating the importance of every customer requirement is essential to the QFD …

… of achieving the improvement ratio of customer requirement’s … importance rating of
customer requirement, the importance rating of achieving the improvement ratio of customer …

… ratio and the customer importance rating, are … importance of customer requirements; (2) this
paper is still limited to the stage of determining the final importance of customer requirements …