[图书][B] Studying the Organisation and Delivery of Health Services: A Reader

P Allen, N Black, A Clarke, N Fulop, S Anderson - 2004 - taylorfrancis.com
Research into the delivery and organisation of health care is a vital component in the
improvement of health services. A wide range of disciplines and methods needs to be deployed to …

Determinants of women's satisfaction with maternal health care: a review of literature from developing countries

A Srivastava, BI Avan, P Rajbangshi… - BMC pregnancy and …, 2015 - Springer
… ’s recollections of deficiency in services in Argentina, Gambia, … time was an important aspect
for improving services in … Women were more satisfied with maternal health services when …

Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future

A Meesala, J Paul - Journal of Retailing and Consumer Services, 2018 - Elsevier
healthcare services that particularly show the relationship of age, gender and marital status
of the patients with their evaluation of satisfaction with services… The most important aspects to …

Lean in healthcare from employees' perspectives

E Drotz, B Poksinska - … of health organization and management, 2014 - emerald.com
… ’ capabilities was as important as the removal of waste. Therefore, an important aspect is to
… is a care center that provides primary healthcare services for a municipality of approximately …

Qualitative research and evidence-based healthcare

J Popay, G Williams - Journal of the Royal Society of …, 1998 - journals.sagepub.com
… methods and findings of qualitative research within health services research in general and,
albeit … The way this 'knowledge question' is dealtwith, we would argue, is the most important

Good practice in health care for migrants: views and experiences of care professionals in 16 European countries

S Priebe, S Sandhu, S Dias, A Gaddini, T Greacen… - BMC public health, 2011 - Springer
… in each area, for community mental health services we aimed to select the largest one in the
… social services was more often reported as important in community mental health services, …

Application of lean thinking to health care: issues and observations

T Joosten, I Bongers, R Janssen - … journal for quality in health …, 2009 - academic.oup.com
… the importance of both operational and sociotechnical aspects of lean thinking. Some lean
advocates even propose that carefully balancing operational and sociotechnical aspects can …

Patient-reported outcome measures: the importance of patient satisfaction in surgery

A Chow, EK Mayer, AW Darzi, T Athanasiou - Surgery, 2009 - Elsevier
… of all healthhealth care services, we must be able to assess the quality of care that we
provide. Only by this assessment can we ensure continuing improvements in health care services

A neo-Schumpeterian model of health services innovation

P Windrum, M García-Goñi - Research policy, 2008 - Elsevier
… model of health services innovation by applying the theory of services innovation proposed
importance of service industries, and the increasing importance of knowledge within services

Mistrust of health care organizations is associated with underutilization of health services

TA LaVeist, LA Isaac, KP Williams - Health services research, 2009 - Wiley Online Library
… Mistrust plays an important role in the process of care. Several studies have … health services
underutilization. Each model was adjusted for race, sex, age, education, income, and health