… to study the influence of service excellence or quality on consumer satisfaction of ridesharing
companies ie Uber and Careem. Identification of various service quality factors influencing …

… This study is important as the ridesharing industry is growing … that customer satisfaction
positively influences customer … safety, service quality, and good practice of ridesharing services. …

… of ridesharing users is driven by service quality, perceived usefulness, environmental impact…
We also find that the greater the service quality, the greater the user satisfaction (total effect, …

… View industry resources compiled by our open access team. … with ride-sharing services.
Particularly, this research compares Chinese and US consumers to identify the influence of …

… service quality as the distinctive perception of customers. Improved service quality can enable
customers to positively influence … service touchpoints in CC across the transportation sector…

… For example, the ride-sharing market, led by Uber, has changed … the effect of customer
values dimensions and their impact on … Service quality is influenced by perceived service and …

… sector and urban mobility. Present study explores the factors affecting service quality provided
by ride-sourcing services … of vehicle’ had the most effect on ‘responsiveness’ followed by ‘…

… type of hailing service is still limited. This study aims to examine the joint influences of
institution-… intention toward ride-sharing. Furthermore, the study aims to investigate if the relative …

… was identified, while mediation effects were detected between PCSR … of PCSR practices
for a ridesharing service industry. … influences customers’ brand evaluations in the ridesharing …

… in the transportation sector where individual travelers … the influence of service quality
dimensions measured by SERVQUAL model on customer satisfaction in using ride-sharing services …