A study on the effects of social media marketing activities on brand equity and customer response in the airline industry

EJ Seo, JW Park - Journal of Air Transport Management, 2018 - Elsevier
… This study analyzes the effects of social media marketing activities (SMMAs) on brand equity
and customer response in the airline industry. A survey was conducted with a total of 302 …

Role of social media marketing activities (SMMAs) in apparel brands customer response: A moderated mediation analysis

Z Khan, Y Yang, M Shafi, R Yang - Sustainability, 2019 - mdpi.com
… From the existing research, this study proposes that apparel brands’ marketing activities on
social media have a direct influence on customer responses, such as their loyalty and price …

The role of Instagram social media marketing activities and brand equity towards airlines customer response

A Prasetio, D Rahman, F Sary… - … Journal of Data and …, 2022 - growingscience.com
Recent research on Social Media Marketing Activities (SMMA) in the airline industry
emphasizes on areas of brand equity, but some research has looked into the function of brand …

The influence of social media marketing activities on customer loyalty: A study of e-commerce industry

M Yadav, Z Rahman - Benchmarking: An International Journal, 2018 - emerald.com
… social media marketing activities (SMMAs) on customer loyalty via customer equity drivers
(… investigates customer loyalty as a response to perceived SMMA of e-commerce sites. As …

[PDF][PDF] Investigating the role of marketing activities of social media in the company's image and customer response (Case study: Hotel industry)

MH Hosseini, A Shoghi - … Journal of Social Relevance and 64 …, 2018 - academia.edu
customers. The current study is done with the aim of investigating the effect of marketing
activities in social media on customer response … this study includes the customers in hotels and …

Customer response capability in a sense-and-respond era: The role of customer knowledge process

S Jayachandran, K Hewett… - … academy of marketing …, 2004 - journals.sagepub.com
… how customer knowledge process influences customer response … of customer response
capability, customer responseCustomer knowledge process refers to the activities within an …

Direct marketing decision support through predictive customer response modeling

DL Olson, BK Chae - Decision Support Systems, 2012 - Elsevier
… There has been an increase of DSS use in customer-side marketing activities, such as
customer segmentation (or profiling), direct marketing, database marketing, and targeted …

Comparison of customer response models

DL Olson, Q Cao, C Gu, D Lee - Service Business, 2009 - Springer
… tool in marketing management. A number of approaches have been developed to support this
activity. … Each of these 125 cells can be associated with a positive response to a marketing

Effect of online social media marketing efforts on customer response

Y Upadhyay, J Paul, R Baber - Journal of Consumer Behaviour, 2022 - Wiley Online Library
marketing (hereinafter SMMEs) on consumer response via building brand equity and brand
trust. This study was conducted on customers … how SMMEs influence customer behavior via …

The era of Instagram expansion: Matching social media marketing activities and brand loyalty through customer relationship quality

B Ibrahim, A Aljarah - Journal of Marketing Communications, 2023 - Taylor & Francis
response (SOR) framework, this study developed a model to examine how SMM activities
(SMMAs) affect dimensions of customer … who are telecommunications customers. The findings …