Investigating the mediating effect of customer satisfaction in the service quality-customer loyalty relationship

M Srivastava, AK Rai - Journal of Consumer Satisfaction, Dissatisfaction …, 2013 - jcsdcb.com
… quality, customer satisfaction and customer loyalty and their … investigation into the mediating
role of customer satisfaction in … The results empirically substantiate Customer Satisfaction as …

Mediating effect of customer satisfaction on service quality and customer loyalty relationship in Malaysian rural tourism

Z Osman, I Sentosa - International Journal of Economics Business …, 2013 - papers.ssrn.com
… while others continue to be loyal because they are satisfied with … quality, customer satisfaction
and trust on customer loyalty in … quality, customer satisfaction, trust to customer loyalty. …

[PDF][PDF] The effect of corporate image on customer loyalty: The mediating effect of customer satisfaction

AS Yazid, I Mkheimer, MS Mahmud - Journal of Research on the …, 2020 - researchgate.net
… image, customer satisfaction and customerloyalty. Customer satisfaction has a mediating
effect in relationship between corporate image and customer loyalty. This study contributes …

The Mediation Effect of Customer Satisfaction on the Relationship Between Service Quality and Customer Loyalty

AF Flores, ES Saldanha, M Vong - Timor Leste Journal of Business and …, 2020 - tljbm.org
customer loyalty. This research aims to study the influence of service quality on customer
loyalty and test the mediation effect of customer … for this research were hotel customers, and the …

Employee performance and customer loyalty: Mediation effect of customer satisfaction

T Budur, M Poturak - Middle East Journal of Management, 2021 - inderscienceonline.com
… that customercustomer satisfaction and customer loyalty, while overall employee performance
did not show any impact. Additionally, customer satisfaction showed positive mediation

The mediating effect of customer satisfaction on customer loyalty: A study of Islamic banks in Indonesia

LE Fitri, YZ Basri, T Maryanti - Journal of Islamic Finance, 2019 - journals.iium.edu.my
… influences customer loyalty through the mediation of customercustomer loyalty through the
mediation of customer … does not influence customer loyalty through the mediation of customer

A study of mediating effect of trust on customer satisfaction and customer loyalty relationship in Malaysian rural tourism

Z Osman, I Sentosa - European Journal of Tourism Research, 2013 - papers.ssrn.com
mediating effect understanding of trust on service customer satisfaction and customer loyalty
… casual relationships among customer satisfaction, customer trust and customer loyalty. The …

The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry

N Bontis, LD Booker, A Serenko - Management decision, 2007 - emerald.com
mediating effect of organizational reputation on service recommendation and customer loyalty.
… In this section, a model of the consequences of customer satisfaction is proposed, and its …

[PDF][PDF] Service Quality and the Mediating Effect of Corporate Image on the Relationship between Customer Satisfaction and Customer Loyalty in the Malaysian Hotel …

BL Cheng, MZA Rashid - Gadjah Mada …, 2013 - download.garuda.kemdikbud.go.id
… This study also investigates the mediating effect of corporate image on the … the mediating
effect of corporate image on the relationship of customer satisfaction and customer loyalty: …

[PDF][PDF] Customer satisfaction and word of mouth intentions: testing the mediating effect of customer loyalty

G Tripathi - Journal of Services Research, 2017 - academia.edu
… THE MEDIATING EFFECT OF CUSTOMER LOYALTY The present study investigates the
mediating impact of customer loyalty, on the relationship between customer satisfaction and …