… moderating effect of supervisor leadership style on the effects of both forms of customer incivility
on FLEs' role … on FLEs' role stress is significant (F = 8.29, p < .005), with FLEs' role stress …

… customer incivility on employees’ incivility toward customers. We extend research on the
role of NA in employee responses to customer … in predicting when customer incivility is most …

… Moreover, by demonstrating the moderating role of coworker incivility, our findings endorsed
the AET proposition that work contexts can facilitate the effects of a workplace event on …

… customer incivility, this study investigates the impact of customer incivility on both in-role and
extra-role … To verify the moderating role of hostile attribution bias (Hypothesis 5), we mean-…

… We predicted that exposure to customer incivility and rigid service scripts will moderate the
mediating effect of creativity on the relationship between self-efficacy and job performance. …

… consequences of customer incivility, scant … customer incivility and its association with rapport
and tipping through the prism of conservation of resources theory. It also examines the role …

… the effect of customer incivility on FLE extra-role behaviour by … of customer incivility by
measuring the moderating effects of … , the moderating roles of passive leadership and customer …

This study investigates the effect of employee incivility on customer retaliation through
psychological contract breach in the context of upscale restaurants. Results of our study (N = 2014…

… of customer incivility on emotional labor. We also explored the mediating role of dualistic work
passion and the moderating role … passion mediated between customer incivility and deep …

… Since job crafting clearly distinguishes between performance enhancing and performance
reducing job aspects, the study of moderating role of job crafting might delineate the actual …