… Online consumer reviews are known as User Generated Content (UGC), and they are …
whether the content is generated by users or it is conveyed by users (Cheong and Morrison 2008). …

… ’s attitude towards online shopping and their product preference on online shopping. This
… communication between the seller and the end user with round the clock customer service. …

… online customers has theoretical and practical relevance and timeliness. We measured the
effects of three online commercial features (product perception, … e-commerce users. A sample …

… perceptions, as well as shaping attitude towards the product. Third, we implement a direct
measure of perceived risk in online … Based on the study by Laroche et al. of risk perceptions in …

… products. We also examine whether different personalization levels influence online users’
product perceptions… influence of Web personalization on online users’ buying decisions and …

… these factors affect users' time perceptions during the online product customization process.
… below affected people's perceptions of time in the online product customization process. …

… This study contributes to a more comprehensive understanding of online auction users’
behavior. Finally, the managerial implications, limitations and future research directions are also …

… However, not all users are willing to leave reviews on online platforms. This study attempts
… This study assumes product perception to be a moderator of user satisfaction and feedback …

… how the consumer perceives online purchases and what is their perception towards the …
of product/service. Findings of this research in terms of internet users' perceptions could help …

… scale items for assessing online purchasers’ perceptions of service quality based on the …
by the authors with three customers who recently purchased some products/services online. …