Social media managers as intermediaries: negotiating the personal and professional in organisational communication

D Bossio, A McCosker, E Milne, D Golding… - Communication …, 2020 - Taylor & Francis
… has often been reliant on the expertise of social media managers. … social media management
in negotiating organisational reputation and management of employee use of social media

Social media in communication of temporary organisations: role, needs, strategic perspective

D Rimkuniene, V Zinkeviciute - … Economics and Management, 2014 - Taylor & Francis
… potential of social media use in temporary organisations. The … potential of social media use
in temporary organisations, to … to specific needs of temporary organisations. With this purpose …

Using social media to engage employees: Insights from internal communication managers

M Ewing, LR Men, J O'Neil - … Journal of Strategic Communication, 2019 - Taylor & Francis
… This study addresses this gap in research and presents best practices for managing internal
social media within the organization. Specifically, the study involves 27 in-depth interviews …

Social media work: Reshaping organisational communications, extracting digital value

A McCosker - Media International Australia, 2017 - journals.sagepub.com
… about social media work, the dynamic communication ecologies and organisational contexts
… conceive of its uses, I report on in-depth interviews with social media managers, strategists …

Social student relationship management in higher education: extending educational and organisational communication into social Media

L Oliveira - INTED2015 Proceedings, 2015 - library.iated.org
… In this paradigm we also frame the organisational and educational dimensions of Social
SRM, referring to the extension of student-oriented communication activities into social media

Understanding the use of social media by organisations for crisis communication

M Roshan, M Warren, R Carr - Computers in Human Behavior, 2016 - Elsevier
… Many businesses have commenced using social media for crisis communication with
stakeholders. However there is little guidance in literature to assist organisational crisis managers

Managing relationships on social media in business-to-business organisations

S Cartwright, I Davies, C Archer-Brown - Journal of Business Research, 2021 - Elsevier
communication within, and between, organisations, leading to performance improvement and
network … that within B2B organisations, content creation and management are complicated, …

Social media: is this the new organizational stepchild?

Y Choi, A Thoeni - European Business Review, 2016 - emerald.com
social media, top management must advocate social media … as communication and cooperation
between social media … for effective and efficient use of social media. One person, team or …

The challenges of introducing internal social media–the coordinators' roles and perceptions

VT Madsen - Journal of Communication Management, 2017 - emerald.com
… Brandtzaeg and Heim, 2011) were less present on ISM than on external social media, that
discussions of organizational issues were rare, and that self-censorship was a major issue. …

Reconceptualizing rhetorical practices in organizations: The impact of social media on internal communications

J Huang, J Baptista, RD Galliers - Information & Management, 2013 - Elsevier
… of the influence of social media on rhetorical practices within organizational contexts. … of
organizational communication. With this as background, we review the use of social media in …