… quality and customer satisfaction. The main objectives of this study are to find out
perceived service quality through gap model (Service perception vs. …

… constructs, understanding their effect on customer behaviour still remains a key … service
quality, satisfaction, and perceived value, taking into account the effect of the image on consumer …

… Customer satisfaction was a strategic issue in the past two decades. This study aims to
examine the effect of perceived quality on customer satisfaction using Gronroos’ service quality …

… customer-perceived service quality as a potential construct in determining satisfaction of …
investigate the relevance of customer-perceived service quality in determining customer overall …

… The first purpose of the study is to assess the relationships between perceived service quality,
customer satisfaction and customer loyalty in a grocery retailing setting. As indicated in the …

… experience of associated service like customer service, conditions of product … perceived
service quality because the industry selected in this paradigm, ie banking industry, is a service …

… measure IS service quality, this study looks to the marketing field where extensive research
has focused on consumer satisfaction and perceived customer service quality. The objective …

… price in the this study) has an inverse relationship with perceived customer value; (c)
perceived price is positively related to perceived service quality; (d) perceived service quality is …

… At the most general level, perceived service quality and customer satisfaction are evaluation
variables that relate to customers' judgement about a product or service (Ograjenšek & Gal, …

… customer satisfaction and service quality. As a result, other potential determinants of customer
satisfaction, such as food quality and … on perceived service quality or customer satisfaction. …