… service industry of health care. The purpose of this paper is to shed light on the potential
negative effects of empathy on both the physician … view of the impact of physician empathy by …

… it from the viewpoint of service quality. … physicians and hospitals want to provide high-quality
service to patients. The information quoted above and the lack of basic service quality …

… Identification of constituents of health care service quality is the key to design and … by
conducting focus group interviews with health care service providers (physicians, surgeons, and …

… ’, and policy-makers’ perspectives on factors affecting healthcare services quality in Iranian
… The character and personality of healthcare provider affect the quality of healthcare services…

… staff, suppliers, payers and quality managers' perspectives. The study also relied on focus …
Physicians argue that patients lack the clinical expertise to judge technical service quality: “our …

… Data were collected using the service quality … investigate quality of healthcare services
from patients’ perspectives and its relationship with the patient safety culture and nurse-physician …

… to determine service quality from the perspective of patient in … determining service quality
from the perspective of physician … service quality from the perspective of physician, health care …

… quality of patient care. This paper provides a comparative perspective on this issue from a
five-country physician … A similar trend can be seen in physicians’ views of medical care in the …

… , namely, the physician’s perspective. Further, we … Service Quality has been adopted in
order to effectively measure the health care service in a Romanian context from a physician’s …

… in the medical service being given. Trust, a key factor in the relationship between the service
provider and the service receiver and is also unique in the health care service context. It is …