… Based on the previously mentioned analysis, we hypothesize that IT service management
has positive effects on employee satisfaction and that each IT service also affects all other IT …

Achieving service quality and customer satisfaction is necessary to obtain profitability and
competitive advantage in any industry. Moreover, in any society, services are the core of …

… their customersГ needs through training of employees to develop specific sDills [17]. The
customer satisfaction is effective in quality management and it has the most important role while …

… learning diagnostics, KM orientation and employee satisfaction was developed. Through a
… The present work focuses on antecedents of KM and its impact on employee satisfaction in …

… Employee satisfaction is a central concern in the service industry in general and … Employee
satisfaction is typically viewed as a multi-factorial construct, assuming that some satisfaction …

… The present study aims to know the influencing factors on employee satisfaction and
developing an employee engagement and was done at UAE Exchange and Financial Services Ltd …

… Customer satisfaction and increased profitability can be … quality of employees and by
improving employee satisfaction. Since customer satisfaction feeds back into employee satisfaction, …

… play in ensuring a high level of quality and customer satisfaction. Strong management
commitment to total quality management and customer satisfaction energizes and stimulates an …

… quality management (TQM) in their companies. TQM is an important concern because it
involves all elements of management … to create the consumers’ satisfaction so that the business …

… In order to communicate this strategy to employees at all levels, it is necessary to create a
managerial climate that focuses on quality performance [32], since employees behave as they …