In order to come up with satisfying product and improvement, firms use traditional marketing
research methods to obtain consumers' opinions and further try to reflect them. Recently …

With the fast growth of e-commerce, a large number of products are sold online, and a lot
more people are purchasing products online. People also give feedback of product …

The smart speaker includes an AI assistant function in the existing portable speaker, which
enables a person to give various commands using a voice and provides various offline …

This study looked through the text mining analysis to check the status of the virtual assistant
service, and explore the needs of consumers, and present consumer-oriented directions …

Purpose: This study aims to analyze the factors affecting customer satisfaction in the
customer reviews of omni-channel, posted on Internet blogs, cafes, and YouTube using text …

In the present age, cellular phones are the largest selling products in the world. Big Data
Analytics is a method used for examining large and varied data, which we know as big data …

Education technologies (EdTech) are one of the fastest growing fields of contemporary
teaching and main source of innovation that can enable revolutionary change in educational …

With the rapid development of Internet economy, e-commerce websites have accumulated a
large number of users' online comment data, which is an important way for users to express …

In the era of Internet, it is not necessary to run an expensive market survey to explore what
the users are saying about a product and to find out whether there are any modifications …

Web 2.0 technology enables customers to share electronic word of mouth (eWOM) about
their experiences. eWOM offers great market insights to the organization, and important for …