Abstract Service innovation is often viewed as a process of accessing the necessary
resources,(re) combining them, and converting them into new services. The current …

The management of new service development (NSD) has become an important competitive
concern in many service industries. However, NSD remains among the least studied and …

This paper presents the state of the art in new service development (NSD) by analyzing 178
papers that have been categorized by discipline and method, implementing a structured …

Organizing new service development is an important topic for decision makers in service
firms, since continuous innovation is expected to pay off. Although the literature on …

Service innovations challenge existing offerings and business models, shape existing
markets, and create new ones. Over the last decade, service research has shown increasing …

Services are fast overtaking manufacturing to form a dominant proportion of the world
economy. Service innovation is increasingly seen as a vector of sustainable growth and …

Purpose–The purpose of this paper is to review key research contributions that may be
useful for rethinking service innovation. Service innovation is not a monolithic construct; …

Purpose–This paper aims to explore how companies access resources through network
relationships when developing service innovations. The paper identifies the types of …

Innovation in service firms is an important topic, not only for entrepreneurs but also for policy
makers. Despite their economic importance, services have received relatively little attention …

Although the development of new services is becoming a major concern for firms throughout
the entire economy, there is only little insight in the organizational antecedents of service …