E-CRM emerges from the Internet and web technology to facilitate the implementation of
CRM; it focuses on Internet or web-based interaction between banks and their customers. In …

Internet technology enables companies to capture new customers, track their performances
and online behavior, and customize communications, products, services, and prices …

This study aims to specify the impact of electronic customer relationship management
(eCRM) on customer satisfaction on the basis of the Bangladesh's fast food industry. We …

Electronic business (e-business, defined as business activities conducted over the Internet)
has been one of the most remarkable information technology innovations in the last few …

The persistent and rapid evolution in Information and Communication Technologies (ICTs)
has changed the banking industry's operations and services. To thrive in this dynamic …

Electronic customer relationship management (e-CRM) emerges from the Internet and Web
technology to facilitate the implementation of CRM. It focuses on Internet-or Web-based …

In the new business gain customers is dedicated to its crucial position in the organization's
goals and senior managers are well aware that their success in achieving the overall goals …

Over the last decade (2000-date), the internet phenomenon has continued to present certain
advantages which have slowly changed the entire business world and its methods. The …

Electronic Customer Relationship Management (eCRM) has received a lot of attention from
researchers and practitioners over the last decade. The main objectives of this paper are to …

Customer relationship management is a business strategy to select and manage
relationship with the most valuable customers. The concept of CRM when seen in context of …