In today's competitive world, success is very close relationship with customer loyalty towards
the organization. In several studies have shown that increased communication with clients …

Abstract Electronic Customer Relationship Management (e-CRM) is a collection of
processes, concepts, and tools that allow an organization to maximize their e-business …

Purpose–This paper seeks to use the balanced scorecard approach to create a performance
measurement tool for e‐CRM implementations, distinguishing the criteria which signify …

Web-enabled customer relationship management, or e-CRM, holds the promise to
simultaneously achieve the conflicting goals of strategic flexibility and operational efficiency …

The purpose of this paper is to analyze the application of the Customer Relationship
Management (CRM) in New Economy, which is characterized by the advancement in the …

This research has recommended a conceptual framework to considering the online
shopping behavior factors like trust, reliability, functionality, web design, perceived value …

Abstract The relevance of Information Technology (IT) on Electronic Customer Relationships
(E-CRM) within the implementation strategy can be emphasized. This E-CRM …

This paper analyzes the availability of electronic customer relationship management (E‐
CRM) features on retail Web sites and their relationship to consumer satisfaction and site …

The purpose of this study is to find the relationship of service quality, loyalty, trust employee
satisfaction and technology acceptance with the effectiveness of electronic customer …

E-CRM strives to enhance customer service, build relationships with customers, and keep
key clients. E-CRM deals with technology, people, and processes and with the goal of …