This study examines an interrelationship among service quality, satisfaction and customer
loyalty. The objective of this study is to establish an inter-linkage among service quality …

Banking is an important industry in a nation but with the intense competition of various banks
available, it is the services provided that crucially distinguishes the banks. Previous studies …

This study examined the influence of service quality on customer loyalty, and aimed to
determine if this relationship was mediated by customer satisfaction. Data were gathered …

Assessment of service quality has been widely utilized in the service sector, especially in the
banking industry. The present study aims to understand the influence of service quality on …

In this competitive business era, the key strategy for the success and survival of any
business organization is the deliverance of quality services to customers because service …

In ever increasing intense competition, providing better service quality becomes vital for a
bank to compete. Better quality always ensures better customer satisfaction, which ensures …

The emergence of new forms of banking channels such as Internet banking, Automated
Teller Machines (ATM), phone banking and also maturing financial market and global …

Commercial banks in India have experienced vital alterations in their system. Liberalization,
globalization, and privatization provided banks with freedom, technology, and improved …

Banking firms like other service providing firms are trying to improve their service quality to
make customers satisfied with their services in order to survive in the dynamic business …

This comparative research was designed to investigate the impact of service quality on
customer satisfaction in the Pakistani banking sector. Hypothesis developed for the study …