The objective of this study is to develop and validate a conceptual model that incorporates
the relationships among service orientation, service quality, customer satisfaction, and …

This study analyzes the mediating roles of service image, job satisfaction and organizational
commitment regarding the relationship between service orientation and business …

The purposes of this study were to validate Groves'(Perceived service orientation of
restaurant employees, unpublished doctoral dissertation, Kansas State University …

This study was designed to examine the relative impact of service quality on service value,
customer satisfaction, and customer loyalty, including positive word-of-mouth …

From the viewpoint of internal marketing, employees who are content in their job may be
motivated to satisfy their customers better than ones who are not content. Another relevant …

The purpose of this study was to identify and investigate factors that might influence
restaurant employees' degree of service orientation. Service orientation has been …

This study examines how each dimension of service quality may exhibit different impacts on
customer satisfaction and customer loyalty in the chain restaurant context. A survey research …

The purpose of this study is to investigate the influence of the construct of “customer
orientation in service employees”(COSE) on service-outcome variables. In particular, the …

Purpose–The purpose of the study is to explore and compare customer perceptions of
service encounter behavior in the USA and the Republic of Korea and to identify the …

The consumers' evaluations of service quality may be impacted by their assessments of the
actual service received, the service provider, and/or the service facility. Within a service …