Patient perceptions of service quality have become a critical component in measuring
quality of care and healthcare services. The SERVPERF model of measurement for …

This study aimed to measure the Impact of Health Service Quality on Patient's Satisfaction in
the Hospital's of Public and Private sectors in Jordan. To attain the aim of this study a …

Service quality has increasingly been the subject of research in recent years. Parasuraman,
Zeithaml, and Berry presented and tested a generic model SERVQUAL to measure the …

Purpose–The aim of this article is to examine the differences in service quality between
public and private hospitals in Turkey. Design/methodology/approach–This study applies …

This paper explores service quality in a retail bank setting in Slovenia and its influence on
customer satisfaction. In previous studies both SERVQUAL and SERVPERF scales have …

The present paper aimed at measuring the quality level of Jordanian dental clinics services
from their customers' perspective. It also aimed at identifying the impact of this quality level …

Measuring and evaluating the satisfaction level of the individuals who benefit from
healthcare services is very important and may assist improving healthcare service quality …

Background Highly competitive market in the private hospital industry has caused increasing
pressure on them to provide services with higher quality. The aim of this study was to …

Purpose–The aim of this paper is to document a study, in which the SERVQUAL scale was
used to evaluate hospital services, conducting a preliminary assessment of patient attitudes …

The main objectives of this study are to:(i) measure hospital service quality by using analytic
hierarchy process (AHP) and analytic network process (ANP) as a multi-criteria decision …