The application of robots in service industry is increasing. Compared with related studies in
other countries, the research on users' acceptance of mid-range and high-range hotel …

Robot services have become an essential competitive differentiator in the hospitality and
tourism industry. Seminal studies indicate the need for more profound knowledge about the …

Purpose The main purpose of this study is to investigate the impact of service robots on hotel
visitors' behaviour and to verify the role of anthropomorphism (human likeness) in customer …

This study explores the role of different types of perceived benefits on customers' intentions
to use service robots in the hotel industry. Specifically, this study investigates the overall …

This study addresses two critical research gaps in human-robot interaction (HRI): the limited
systematic research on the role of trust in customers' acceptance of artificially intelligent (AI) …

This study examines the willingness of customers to accept, and their intention to
recommend, the services provided by service robots in restaurants. A mixed-methods …

Abstract Service robots have become integral to the service industry in the context of
intelligent upgrading and transformation, both of which affect consumer evaluations of their …

Robotic services have been growingly popular in the tourism and hospitality industry
worldwide. However, most of researches around service robots have been focusing on …

This study examines the influence of the perception of robot appearance and service context
on customers'/tourists' intention to use robots. Four studies confirm a congruity effect …

Abstract Service robots are increasingly deployed in various industries including tourism. In
spite of extensive research on the user's experience in interaction with these robots, there …