The Impact of Service Quality Dimensions on Customers' Trust

MA ur Rehman, Z Hussain… - Journal of Business …, 2020 - publishing.globalcsrc.org
Customers' trust is an inevitable asset for organizations. The long-term relationship of
customer-organization depends upon the presence of customers' trust on the organization …

The Impact of Service Quality Dimensions on Customers' Trust

Z Hussain, MM Ghafoor - … of Business and Social Review in …, 2020 - econpapers.repec.org
Customers' trust is an inevitable asset for organizations. The long-term relationship of
customer-organization depends upon the presence of customers' trust on the organization …

Mediating Role of Customer Trust in the Relationship between Service Quality and Customer Loyalty: Empirical Evidence from Iraqi Banking Customers

MA Mohamed, M Salimmadi, HAI Kalf… - … of Operations and …, 2023 - submissions.ijoqm.org
This study intends to examine the relationship between service quality aspects and
customer loyalty in the banking sector of Iraq, specifically focusing on the mediating role of …

Building Customer Trust Through Experience on Healthcare Industry

D Mulyana, MS Soeaidy… - Advanced Science …, 2017 - ingentaconnect.com
The purpose of this paper is to examine customer experience in relation to trust in the
healthcare industry. A survey was designed and administered in Tasikmalaya to a sample of …

[PDF][PDF] Impact of Service Quality on Customer Loyalty, Commitment and Trust in the Indian Banking Sector.

SG Hazra, KBL Srivastava - IUP Journal of Marketing …, 2009 - researchgate.net
In the present Indian banking scenario, service quality is an indispensable competitive
strategy to retain customer base. Banks are trying to win customer satisfaction and loyalty by …

Influence of Customer Relation Management, Service Quality on Customer Trust

H Yunaz, R Suryasaputra… - Journal of Business …, 2022 - publishing.globalcsrc.org
Objective: Technological developments and increasing living standards make people aware
of the importance of a service. The development of Small and Medium Industries is closely …

An Empirical Study on the Mediating Effect of Trust in the Service Quality–Customer Loyalty Relationship in the Malaysian Motor Insurance Industry

KC Kueng, ABA Hamid, Y Ab Aziz… - International Journal of …, 2020 - myjms.mohe.gov.my
Motor insurance is one of the critical segment of the Malaysian non-life insurance eco-
system. The merger and acquisition exercise within the industry, detariffication of the motor …

[PDF][PDF] Assessing the relationship between service quality and customer loyalty: Evidence from takaful insurance customers in Pakistan

MT Kashif, A Anjum, M Ashfaq, M Azeem… - Journal of Managerial …, 2017 - qurtuba.edu.pk
The present study was done to check the impact of service quality on customer loyalty in the
context of Takaful Insurance sector of Pakistan. The main objective of the research was to …

Effects of Perceived Value, Service Quality and Customer Trust in Home Delivery Service Staff on Customer Satisfaction: Evidence from Pakistan

MW Akram, A Abbas, IA Khan - International Journal of Management …, 2022 - ijmres.pk
Since e-commerce has expanded rapidly in recent years, it's clear that reliable delivery
services are crucial to keeping customers happy. Supplying items on time, providing better …

Impact of service quality factors on customer trust in Libyan airline industry

TA Ehbara, SA Shukor - … Journal of Academic Research in Business …, 2016 - ideas.repec.org
The main purpose of the study is to investigate the relationship between service quality
factors and customer trust in Libyan airline industry. Customers travelling in the Libyan …