Abstract Knowledge of how customers co-create value, the way that suppliers and providers
co-produce services, and how research and development centers and universities transfer …

Purpose–This paper aims to explore how companies access resources through network
relationships when developing service innovations. The paper identifies the types of …

Services lie at the very hub of the economic activity of all societies, and interlink closely with
all other sectors of the economy. The exponential growth of services internationally has not …

This paper provides a new framework for service innovation based on an extensive literature
review, semi-structured interviews with some of the best known thinkers and practitioners in …

Purpose–The purpose of this study is to increase understanding of service innovation in
networks. Especially the most loosely coupled forms of innovation networks, innovation …

Innovation in service firms is an important topic, not only for entrepreneurs but also for policy
makers. Despite their economic importance, services have received relatively little attention …

This paper examines some major trends in. and results of. the burgeoning literature on
services innovation. It draws substantive conclusions, such as:• Services do innovate …

Purpose Open service innovation is an emergent new service development practice, where
knowledge on how to organize development work is scarce. The purpose of the present …

The idea to do this special issue was spawned by the growing focus by government, industry
and academics on the contribution of services to the global economy. Paradoxically, while …

Purpose–The purpose of this paper is to explore the role of innovation modes in
understanding challenges of integrated NSD and NPD, and the use of structured NSD …