Modern technology is creating customer experience. Its algorithm could remember, predict,
and provide customized needs of customers. The self-service technology (SST) is a service …

Abstract. Self-service technology is an innovation that requires communication over the
Internet through highefficiency platforms. However, with the ability of each guest, it may …

Today's hotels are deploying self-service technologies (SSTs) to allow efficient and effective
service delivery. SST significantly impacts customers' interaction with service providers …

This conceptual study highlights the relationship between several variables that influence
guest's satisfaction to use self-service technologies in hotel industry. Nowadays, with all …

This study tests consumer evaluations of services with the adoption of self-service
technology (SST) in the hospitality service context. We revised the conventional consumer …

Self-service technology (SST) is continuously improving to make a wide range of services
easier, quicker, and more suitable. The current study aims mainly to explore customers' …

Recent years have seen increased attention being given to the self-service technologies
(SSTs) applied in the hospitality industry. However, hospitality managers still hesitate to …

Traditional brick-and-mortar companies are embracing the use of self-service technology
(SST) to enhance the services they offer and to gain customer loyalty. The objectives of …

This conceptual study highlights the relationship between several variables that influence
consumer's intention to use self-service technologies in tourism and hospitality industry. With …

This paper explores the various ways in which self-service technology (SST), if employed by
the hotel industry, can actually contribute to the productivity growth in Singapore. The study …